• StandardProducts
• Lithiumate
• Service
• TechSupport

Lithiumate™ Tech Support

NOTE: available only to direct customers. If you bought from a reseller, please contact your reseller, or be prepared to pay for Tech Support

1. Use a Windows PC that has internet connection

2. Connect it to the BMS controller

3. Download and run the Ammyy software from us or from the Ammyy site (*)

   • FireFox:

     • "Save File"
     • Find the AMMYY_Admin.exe file in your downloads folder, or do Ctrl-J to see the download list: Ammy will the the top item
     • Double-click the AMMYY_Admin.exe file to run it
   • Internet Explorer:
     • "Do you want to run or save this file?"; Click "Run"
   • You will get as many as 3 different dialogs asking you for permission to continue: accept each one
   • The Ammyy window opens
   • Click the "Client" tab

   • Press Start

4. Contact us

   • Tell us the ID ("your ID" at the top of the Ammyy window)
   • When prompted, click "Accept"
5. We will work with you, through your computer, to try to resolve the issues you are experiencing

(*) Alternatively, if Ammyy does not work: install the TeamViewer remote access software that we sent you or from the TeamViewer site ("For the instant customer: TeamViewer QuickSupport")