QSC

Reliant

Terms

net 15

70 % deposit, FOB

Cost

$ 11.52 ea

$ 13.48 + 2.93 for PCBs = 16.41ea

Turnaround

13 days

17 days

Support required

3 emails, 3 phone calls

33 emails, 11 phone calls
To get the turnaround, I had to order PCBs and have them delivered to Reliant

Documents

BOM, Gerber
PDF of stencil

BOM, Gerbers
Signed agreement
Credit application
CAD data from PCB program
Panelized gerbers from PCB house

Delivery

Dropped off to Elithion

Had to go pick-up
Left-over components were not ready, which required a UPS shipment

Quality

Good
Missing 1 component, bit it was because our documentation wasn't complete

1 component was the wrong value
delivered 1 less board than ordered
10 boards didn't have micros, but it was because we didn't give them enough chips

Personal

Business like, to the point

Very personable and pleasant, chit chat